Privacy policy

1. Privacy protection overview

General notes

The following notes provide a simple overview of what happens to your personal data when you visit our website. Personal data is any data with which you can be personally identified. For detailed information on the subject of data protection, please refer to our privacy policy listed below this text.

Data collection on our website

Who is responsible for the data collection on this website?

The data processing on this website is carried out by the website operator. You can find his contact details in the imprint of this website.

How do we collect your data?

On the one hand, your data is collected when you provide it to us. This can be, for example, data that you enter in a feedback form or bank and payment data when you donate online.

Other data is collected automatically by our IT systems when you visit the website. This is mainly technical data (e.g. internet browser, operating system or time of page view). The collection of this data takes place automatically as soon as you enter our website.

What do we use your data for?

To provide our products and services and to optimize and protect our website. With your consent, we use your input to respond to your contact requests/messages. Other data may be used to analyze your user behavior.

What rights do you have regarding your data?

You have the right to receive information about the origin, recipient and purpose of your stored personal data free of charge at any time. You also have a right to request the correction, blocking or deletion of this data. For this purpose, as well as for further questions on the subject of data protection, you can contact us at any time at the address given in the imprint. Furthermore, you have the right to lodge a complaint with the competent supervisory authority.

2. General notes and mandatory information


The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy policy.

When you use this website, various personal data is collected. Personal data is data with which you can be personally identified. This privacy policy explains what data we collect and what we use it for. It also explains how and for what purpose this is done.

We point out that while transmitting data over the internet (eg communication by e-mail) security gaps can occur. A complete protection of the data against access by third parties is not possible.

Note on the responsible entity

The responsible party for data processing on this website is:

Selbsthilfekontaktstelle KISS Stuttgart
Tuebinger Str.15
70178 Stuttgart
Phone 0711 6406117

The responsible party is the natural or legal person who alone or jointly with others determines the purposes and means of the processing of personal data (e.g. names, e-mail addresses or similar).

Revocation of your consent to data processing

Many data processing operations are only possible with your express consent. You can revoke an already given consent at any time. For this purpose, an informal communication by e-mail to us is sufficient. The legality of the data processing carried out until the revocation remains unaffected by the revocation.

Right of complaint to the competent supervisory authority

In the event of violations of data protection law, the person concerned has the right to lodge a complaint with the competent supervisory authority. For the association Kontakt- und Informationsstellen für Selbsthilfegruppen (KISS) e. V., this is the State Commissioner for Data Protection and Freedom of Information of Baden-Wuerttemberg

Right to data portability

You have the right to have data that we process automatically on the basis of your consent or in fulfillment of a contract handed over to you or to a third party in a common, machine-readable format. If you request the direct transfer of the data to another party, this will only be done insofar as it is technically feasible.

SSL or TLS encryption

This site uses SSL or TLS encryption for security reasons and to protect the transmission of confidential content, such as orders or requests that you send to us as the site operator. You can recognize an encrypted connection by the fact that the address line of the browser changes from “http://” to https:// and by the lock symbol in your browser line.

If SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.

Information, blocking, deletion

Within the framework of the applicable legal provisions, you have the right at any time to free information about your stored personal data, its origin and recipient and the purpose of data processing and, if necessary, a right to correction, blocking or deletion of this data. For this purpose, as well as for further questions on the subject of personal data, you can contact us at any time at the address given in the imprint.

3. Data protection officer

You can reach our data protection officer at the above address or at

4. Data collection through app and website

Playfab and Vivox online services

Meeting Me uses services from Playfab (Microsoft) and Vivox (Unity) to provide online interactions. Playfab stores a user ID number generated by the app and the IP address to ensure functionality when using Meeting Me, which is automatically deleted after 30 days. Vivox does not store any information.


Internet pages partly use so-called cookies. Cookies do not cause any damage to your computer and do not contain viruses. Cookies serve to make our offer more user-friendly, more effective and safer. Cookies are small text files that are stored on your computer and saved by your browser.

Most of the cookies we use are so-called “session cookies”. They are automatically deleted after the end of the visit. Other cookies remain stored on your terminal device until you delete them. These cookies allow us to recognize your browser on your next visit.

You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or in general and activate the automatic deletion of cookies when closing the browser. If cookies are deactivated, the functionality of the website may be limited.

Cookies that are required to carry out the electronic communication process or to provide certain functions you have requested (e.g. shopping cart) are stored on the basis of Art. 6 (1) lit. f DSGVO. The website operator has a legitimate interest in storing cookies for the technically error-free or optimized provision of its services. Insofar as other cookies (e.g. cookies for the analysis of surfing behavior) are stored, these are treated separately in this privacy policy.

Matomo analysis tool

We use Matomo (formerly: “PIWIK”) on our website. This is an open source analysis software, with which we can analyze the use of our Internet pages. Your IP address, the website(s) of our Internet presence that you visit, the website from which you accessed our Internet presence (referrer URL), the time you spend on our Internet presence and the frequency with which you access one of our websites are processed.

This data is stored exclusively on our server. It is not forwarded to third parties. Furthermore, no cookies are set on your computer.

The legal basis is Art. 6 para. 1 lit. f) DSGVO. Our legitimate interest lies in the analysis and optimization of our website.

However, we use Matomo with the anonymization function “Automatically Anonymize Visitor IPs”. This anonymization function shortens your IP address by two bytes, so that an assignment to you or to the internet connection you are using is impossible.

If you use the opt-out, a cookie is stored on your end device via your internet browser, which prevents further analysis. Please note, however, that you will have to click the above link again if you delete the cookies stored on your terminal device.

Server log files

The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:

  • Browser type and version
  • Operating system used
  • Referrer URL
  • Host name of the accessing computer
  • Time of the server request
  • IP address

This data is not merged with other data sources.

The basis for the data processing is Art. 6 para. 1 lit. f DSGVO, which permits the processing of data for the fulfillment of a contract or pre-contractual measures.


When you order our newsletter, you will be sent a confirmation email with a link. Only by clicking on this link you will be added to the list of recipients of the ordered newsletter (double opt-in procedure). If the order was successful, we store your e-mail address, your IP address(es), date and time of the order or unsubscription. Unsubscribing from subscribed newsletters is possible at any time by using the link at the end of each newsletter mailing.

Contact form / feedback form

If you send us inquiries via contact form / feedback form, your data from the inquiry form including the contact data you provided there will be stored by us for the purpose of processing the inquiry and in case of follow-up questions. We do not pass on this data without your consent.

The processing of the data entered in the contact form / feedback form is therefore based exclusively on your consent (Art. 6 para. 1 lit. a DSGVO). You can revoke this consent at any time. For this purpose, an informal communication by e-mail to us is sufficient. The legality of the data processing operations carried out until the revocation remains unaffected by the revocation.

The data you enter in the contact form / feedback form will remain with us until you request us to delete it. revoke your consent to storage or the purpose for storing the data no longer applies (e.g. after processing your request has been completed). Mandatory legal provisions – in particular retention periods – remain unaffected.

Online donation

If you make an online donation on our website, we collect various data required for the conclusion of the contract. The legal basis is the conclusion and execution of a contract according to Art. 6 para. 1 b DSGVO. The data is stored for the duration of the contract and in accordance with legal obligations. For payment processing, we use various payment service providers, which are always identified and directly accept your input and are therefore recipients of your personal data collected in connection with the payment process. The legal basis for the involvement of payment service providers is the execution of the contract according to Art. 6 para. 1 b DSGVO. The storage for the purpose of payment takes place for the duration of the payment processing.

Selbsthilfekontaktstelle KISS Stuttgart
Tuebinger Str. 15
70178 Stuttgart